We make every effort to ensure that photographs and descriptions of our products are as accurate as possible. However, due to the limitations of digital cameras and the relative inconsistencies of various monitors; although we strive to ensure our photographs are as accurate as possible the colours you see on your screen in our on-line shop may not be a totally accurate reproduction of the colour of the item being viewed. If you have queries about certain items please contact us before placing your order.
Making An Offer - Applicable to our Antiques and Collectables Section Only
Should you wish to make an offer on an item, please use the '? Ask question' button which is under the price section of each item to contact us. We cannot guarantee that we will accept an offer but each will be considered on its own merit. Should an offer be accepted you will receive an email confirming the change of price, the item must then be purchased from the site in the normal way.
Please note: The item will remain live on the site and could be purchased by anyone so we would advise you to complete your purchase ASAP.
When you proceed to checkout we transfer you to PayPal to process your payment on our behalf. PayPal is one of the leading online payment providers, used by thousands of online shops worldwide and makes purchasing from Atig Helens Attic a safe, secure and very easy shopping experience.
Once transferred to PayPal's secure website, you will benefit from the very latest encryption technology. Please see PayPal's terms and conditions for further details.
Postage is free to UK addresses. If you live overseas and wish to purchase an item please contact us with your location and we will be happy to investigate postage methods and costs for you.
We aim to despatch goods within 2 working days from receipt of payment (however at the moment orders can only be processed on Tuesdays and Thursdays as we are self-isolating and our administrator is only in on those days). UK deliveries are sent either via Royal Mail or by MyHermes courier (please note greetings cards, lavender pouches, lavender pods, boudoir bags, buttons, felt brooches and other items under £20 will be sent by standard Royal Mail postage only). We reserve the right to change the delivery carrier after you have placed your order if necessary and without notice. We will only do this should the original carrier be unable to fulfil the delivery in suitable time or cost, or should we find after wrapping a multiple-item order that an alternative carrier would be more appropriate. Unfortunately we cannot ship to PO Box addresses.
If you are not in when delivery is attempted and in the unlikely event that you do not collect your item and that item is returned to us, we will require payment of a redelivery charge prior to sending the item back out to you.
Receiving Your Order
When you receive your order, please check all items and inform us of any omissions or breakages as soon as possible (but within seven days of receiving your order).
We personally check and wrap all items prior to despatch and take every precaution to prevent any damage occurring during transit. If your items do arrive damaged, you must notify us of such damage within seven days of receipt of the goods. You will be asked to provide us with photographic evidence of the damaged item and its packaging so that this can be passed on to Royal Mail or the relevant courier company. In addition, we may request you to return the damaged item to us.
As a consumer you have the right to cancel any order deemed as a distance order, including telephone or internet orders.
If you decide to cancel your order then you must first inform us in writing within seven working days of receipt of the goods. You are then obliged to return the goods to us at your own expense. The items must be returned undamaged and in their original condition using the same delivery method as sent to you. All items must be packaged carefully using the same or equivalent packaging materials as was supplied. The goods must be insured as we will not accept liability for goods damaged in transit.
All items must be received by us within 14 days of purchase.
We are entitled to deduct the cost of any missing or damaged item from any refund we offer.
We reserve the right to refuse our services to any prospective client and we also reserve the right to cancel any order placed on our site.
These terms and conditions do not affect consumer statutory rights.
Errors and omissions excepted.